The most forward-thinking companies are turning to Service Design to provide the catalyst required to initiate change within their organisations

14 November | 11am - 12pm
Hamdan Innovation Centre, Office 501, Business Village, Block B, Deira

The most forward-thinking companies are turning to Service Design to provide the catalyst required to initiate change within their organizations. Better services create happiness, so it’s critical that they are designed well. It’s not just what a service does, it’s how a service makes people feel that counts and because of this, organizations are now obliged to do more for their customers and for society than ever before.

This talk hosted by Dubai Managing Director, James Samperi will focus on bringing to life the principles and practice of Service Design through Engine’s work with its clients. It will show how to progress from a compelling service vision for a business, its employees and its customers to designing compelling multi-channel services more quickly and holistically.

James will share proven competencies and Engine’s award-winning, design-led approach to raising levels of customer satisfaction and NPS scores for industry-leading organizations.

About Engine|Service Design

Established in the UK in 2000 and now also based in Dubai, Engine Service Design is one of the world's leading service design consultancies. It helps ambitious organizations to imagine, design and quickly deploy enhanced services and high performing omni-channel customer experiences.

For further information please contactEngine|Service Design